Welcome to our Frequently Asked Questions area where we will help you choose what the best chip option is for you.
What types of chips do you offer? We have three styles, Ceramic, Unicorn and Platinum. Visit our products page for more details.
What size ceramic chips do you offer? 39 mm Round, 44 mm Round, 47 mm Round and 44 mm Octagon. Visit our sizes page for more details.
What do they weigh? 39 mm Round - 10.5 grams, 44 mm Round - 13 grams, 47 mm Round - 15 grams and 44 mm Octagon - 13 grams.
What defines a good quality chip? Design, stackability, sharpness of edges, and consistency of thickness from chip to chip.
Why should I get a ceramic chip? A huge benefit to buying ceramic is that the image is embedded directly into the chip. The actual print becomes part of the chip during the high heat transfer process. The image is not on the surface, but in the chip, so it can not be removed via peeling or scratching. They can also be printed edge to edge, so you can customize the entire face (not just the center portion as with inlay chips) and edge of the chip.
What do you offer for security features? We offer UV and Infrared markings as well as serial numbers, bar codes and QR codes. Please visit our security page for more details.
Where are your chips made? All of our products are manufactured in the Unites States.
Is there a minimum quantity that I have to order? Yes, 250 chips. However they do not all have to be the same design, contact us for details.
If I really want to place an order but don't need 250 chips can you help me? Yes, we can run smaller orders but there will be a surcharge. Please contact us for details.
What is your turnaround time? Our average turnaround time is 7 business days. This number may vary based on the size of your order.
What if I need my order faster, do you have a rush option? Yes, any order needed quicker than 7 days will be charged a $50 rush fee.
Can I design my own chips? Yes, please visit our customization page or contact us for more details.
Will the colors match exactly to my design? Matching colors is difficult on ceramics. If exact PMS color matching is critical to you, we would need to do trial and error prototype print runs, correcting color until the sufficient match is achieved. There is extra cost involved in prototyping, contact us for details.
Can I use a protected and/or copyrighted image on my chip design? No. No faces, logos, or protected images will be used without the express written consent from the owner.
Will I receive a proof of my chip prior to production. Yes.
Are your custom ceramic chips “casino-quality”? Yes, you are getting the same quality chip that casinos use.
Does it cost extra to have a different image on both sides of each chip? No. We do not charge extra fora different image on both sides of the chip.
If I want to re-order chips that you’ve already designed do I have to pay another art charge? No. We catalog all of our designs so if you need to reorder there will be no setup fee and a shorter turnaround time.
Can I send you my existing poker chips for you to hot stamp? Sorry, no outside chips will be accepted.
Is the customization permanent? Yes. Both our printed chips and hot stamped chips are permanent with normal use.
Do you ship international? Yes, We will ship anywhere in the world, including APO/FPO addresses for the US Military. For orders to countries that have Border Customs or Value Added Tax please be aware that you will be responsible for paying these fees when your chips arrive.
What methods of payment do you accept? PayPal, Visa, MasterCard, Discover, American Express, as well as business checks.
Will I be charged sales tax? Maine, New Jersey and Florida residents will be charged sales tax. All other states are tax-exempt.
Do you offer a warranty? Yes, we have a 100% customer satisfaction policy and will replace any defective chips.
What is your return policy? We will replace any defective chips once they are received back at our office.
I'm buying a custom set for my home game, how many chips do I need? It is ideal to have 50 - 100 chips per player.